Terms & Conditions

These Terms and Conditions govern the use of undergold.com. By accessing the site, browsing it or purchasing any of our products, you fully accept the terms set forth herein. If you do not agree, please do not use the site.

Consumers have the right to receive information that is adequate, clear, complete, truthful, transparent, timely, verifiable and understandable, so they can make well-informed purchase decisions.

• Legal name: UNDERGOLD CORP
• Customer service: maria.navas@undergoldapparel.com
• WhatsApp: +57 3106593447
• Hours: Mon–Fri 9:00 a.m. – 6:00 p.m. ET · Sat 9:00 a.m. – 1:00 p.m. ET

Prices on our international website are in US dollars (USD) and do not include shipping, duties or taxes.

Payment is considered complete once the payment processor sends its confirmation. If the bank does not accept the payment, the order is automatically rejected and UNDERGOLD is released from any obligation toward the customer.

Obvious pricing errors: UNDERGOLD is not obligated to honor a clearly incorrect price, provided it can show that the inaccuracy was an error and that it was evident enough to be recognized by an average consumer. To determine this we consider:

• How easily the error could be detected.
• The disproportion between market value and the price offered.
• Whether the price is lower than additional costs (shipping, administrative) or the value of its accessories.
• How the product was displayed and the likelihood the consumer could notice the error.
• The absence of any announced discount or promotion.

All shipments are made through FedEx. Orders ship once payment has been approved, and tracking information is sent automatically by email (please check your spam folder if you don't see it).

Dispatch time: orders may take up to 7 business days to dispatch. After dispatch, delivery time depends on the courier and destination country.

Products are delivered to the address provided by the customer. The customer is responsible for delays, failed deliveries, returns to UNDERGOLD and additional transport costs caused by incorrect or incomplete information, or by not being available at the time of delivery.

For purchases through the UNDERGOLD Marketplace, delivery conditions depend on the options selected by the user within the Marketplace.

Only the payment methods available at checkout are accepted. All transactions are processed through secure, trusted payment gateways.

Payment validation: UNDERGOLD CORP may verify the validity of the payment method, the credit standing relative to the order value, and the accuracy of billing and shipping details. Card payments may require prior verification, including a photo of the cardholder's ID, to prevent fraud and identity theft. Orders may be rejected if inconsistencies are found.

Invoicing: you'll receive your electronic invoice by email once the order ships, and no later than the calendar day after purchase confirmation, together with an order acknowledgment showing estimated delivery time, final price including taxes and shipping, and payment method used.

If for any reason you decide not to keep an item, you have up to 30 days from receipt of your order to return it.

Conditions:

• Identify the product and the date of purchase.
• The product must be new and unused, free of odors and perfumes, with all original packaging, tags, parts and labels attached.
• Garments, wallets, handbags and shoes: 30 days from receipt.
• Exchanges are made for the amount actually paid.
• Exchanges do not generate cash refunds; a store credit code is issued to be redeemed on the site.

How to request an exchange:

• Email maria.navas@undergoldapparel.com within 30 days of receipt.
• Or visit the nearest physical store (franchises excluded) with your ID or invoice.

Available options: exchange for a different size or color; exchange for another item (SALE items excluded), paying any price difference; or refund to the original payment method where applicable.

Wrong product received: report it within 4 business days of delivery with photos, videos and your order number to our customer service email. UNDERGOLD CORP will arrange pickup and send the correct product.

Successfully returned items are credited to the original payment method. Original shipping charges are not refunded. Refunds may take up to 10 business days to appear, depending on your payment provider.

• Store credit is the fastest option if you want another product.
• If a refund is requested but the order is not returned, the process will not be completed.

Cancellations: you may cancel your order in whole or in part as long as it hasn't shipped, by written notice via WhatsApp (+57 3332550688) or email.

Cancellation refunds are processed within a maximum of 30 business days from receipt of the request.

All garments are covered by a three (3) month warranty from the date the product is received. After this period, no claims will be accepted.

• Our quality department inspects the product and responds within 8 to 15 business days.
• If the garment can be repaired, it will be repaired; otherwise it will be exchanged for one with the same characteristics in perfect condition.
• If the claim is rejected, the garment is returned to the customer.

Each coupon indicates its value, minimum purchase amount and validity period.

• Cannot be combined with other promotions.
• Single use per customer.
• Coupons received by email or WhatsApp are redeemable only on our website, not in physical stores.
• Not valid on discounted items, packs, jewelry, footwear, perfumes or phone cases.

Lost or stolen: UNDERGOLD is not responsible for lost or stolen shipments and does not cover shipping costs for uncollected packages. If your package doesn't arrive, contact FedEx customer support.

Damaged or opened box: take a photo of the damage before checking the contents, file a claim with the courier, and contact us at our customer service email.

All website content — texts, images, logos, software and more — is protected by intellectual property rights. Its reproduction, distribution or exploitation without written authorization from JADRI S.A.S. is strictly prohibited.

This policy governs the processing of personal data collected when you use undergold.com. By browsing the site or voluntarily providing your data, you consent to the terms described here.

Data collected: name, ID number, email, phone, city, date of birth and consumption habits, gathered when you register, take part in promotions or make a purchase. Sensitive data and data from minors are expressly excluded.

Purposes: marketing, promotion and advertising; technical support; service improvement; enabling payment methods; customer service; accounting records and reports to authorities. You may request to stop receiving emails at any time.

Transfers: you authorize the national or international transfer of your data to third parties according to UNDERGOLD CORP's business needs. Your information will not be shared with companies that have no direct link to UNDERGOLD CORP.

Security: we apply technical, human and administrative measures to prevent alteration, loss or unauthorized access to your data.

Your rights: to exercise your rights or submit inquiries and complaints, write to maria.navas@undergoldapparel.com.