MYSTERY BOX Policies

• Website discounts are not redeemable on the Mystery Box.

• Delivery times may increase by 5 to 10 business days.

• All products are subject to inventory availability.

• Size exchanges will only be accepted for items included in the MYSTERY BOX GOLD FOR HER (subject to inventory availability). These exchanges must be requested exclusively through our WhatsApp line.

• Items received as complementary products, being personal use or intimate goods (briefs, socks, boxers, or swimsuits), cannot be exchanged for hygiene and safety reasons.

• Products obtained through the MYSTERY BOX come with a 30-calendar-day warranty.

• The MYSTERY BOX is available while supplies last, limited to 200 units exclusively through our website.

• Refunds will only be issued under the terms of the Right of Withdrawal law set out in Article 47 of Law 1480 of 2011. Refunds will be issued exclusively in cash and all items included in the MYSTERY BOX must be returned.

Discount Policy

• Discounted products cannot be exchanged; all sales are final (including size, color, and style).

• 30-calendar-day warranty.

• Items considered personal or intimate use (panties, bras, briefs, socks, boxers, catsuits, or swimsuits) are non-returnable for hygiene and safety reasons.

• Discounts are valid while supplies last.

• Customers may exercise their right of withdrawal provided the product shows no signs of use, stains, or odors.

• If applying the right of withdrawal, only refunds are issued—no exchanges for other items.

• Discounts are not combinable with other promotions (coupons, store credits, etc.).

• Due to high order volume during promotional periods, delivery times may increase by 5 to 10 business days.

• These discounts are valid only through digital channels.

GIFT CARD

In accordance with Article 1.2, Article 3.1.3, and Article 23 of Law 1480 of 2011, consumers have the right to receive accurate, clear, complete, truthful, transparent, timely, sufficient, verifiable, understandable, precise, and appropriate information to make informed purchasing decisions.

Undergold Gift Card Terms and Conditions

1. The gift card is a bearer document representing the nominal value indicated on the card in Colombian pesos.

2. The value of the gift card is always equal to the amount shown on it.

3. The gift card can be used to purchase any product available in Undergold’s stores in Medellín and Bogotá.

4. If the total of the purchase exceeds the value of the gift card, the bearer must pay the difference. The card’s value cannot be redeemed for cash.

5. The card must be redeemed in full. Partial redemptions are not allowed and do not generate refunds or extend the validity of the card.

6. The card is a bearer document. The holder is solely responsible for its safekeeping. Undergold is not liable for loss, theft, damage, or misuse.

7. Gift cards are valid until 08/24. After this date, the card will expire, with the following consequences:

   • The issuer is released from any subsequent claim from the purchaser or cardholder.

   • The issuer is not required to reissue, replace, or refund the card’s value.

   • The card becomes non-redeemable.

8. Products purchased with a gift card are subject to the same return, exchange, and warranty policies as any other Undergold purchase. In case of a return, the credit will remain under the original purchaser’s name and cannot be transferred. Refunds will not be made in cash under any circumstances.

9. Gift cards obtained fraudulently are void. Cards will not be accepted if altered, manipulated, or containing handwritten information. The issuer reserves the right to verify proper use and may request the card’s return if terms are violated.

10. The gift card is for private use only and not intended for commercial, professional, or business purposes, unless otherwise authorized in writing by the issuer.

11. For any questions or concerns about gift card usage, please contact: digital@undergoldapparel.com.